SportsEye for Local Government now live across all States & Regions

  • ActiveXchange APAC
  • About us
    • Our story
    • Our team
    • Our partners
    • Our clients
    • Our awards
    • Your data our commitment
    • Service level agreement
  • Who we help
    • Case studies
    • Venue operators
    • Commercial gyms & swim
    • Local Govts and RSTs
    • State & national sports
    • Planning consultants
    • Industry suppliers
  • Data products
    • Sector intelligence
    • Investment Planning Model
    • Social Value Model
    • Supply & demand
    • Member acquisition
    • Member risk & retention
  • SportsEye platforms
    • National Database
    • SportsEye for Operators
    • SportsEye for Govt & RSTs
    • SportsEye for Sports
    • SportsEye Academy
    • Guidance Videos
  • News & Contact
    • Contact us
    • News
    • Work with us
    • Media enquiries
  • Other AX Countries
    • AX Canada
    • AX USA
    • AX EMEA
  • More
    • ActiveXchange APAC
    • About us
      • Our story
      • Our team
      • Our partners
      • Our clients
      • Our awards
      • Your data our commitment
      • Service level agreement
    • Who we help
      • Case studies
      • Venue operators
      • Commercial gyms & swim
      • Local Govts and RSTs
      • State & national sports
      • Planning consultants
      • Industry suppliers
    • Data products
      • Sector intelligence
      • Investment Planning Model
      • Social Value Model
      • Supply & demand
      • Member acquisition
      • Member risk & retention
    • SportsEye platforms
      • National Database
      • SportsEye for Operators
      • SportsEye for Govt & RSTs
      • SportsEye for Sports
      • SportsEye Academy
      • Guidance Videos
    • News & Contact
      • Contact us
      • News
      • Work with us
      • Media enquiries
    • Other AX Countries
      • AX Canada
      • AX USA
      • AX EMEA
  • ActiveXchange APAC
  • About us
    • Our story
    • Our team
    • Our partners
    • Our clients
    • Our awards
    • Your data our commitment
    • Service level agreement
  • Who we help
    • Case studies
    • Venue operators
    • Commercial gyms & swim
    • Local Govts and RSTs
    • State & national sports
    • Planning consultants
    • Industry suppliers
  • Data products
    • Sector intelligence
    • Investment Planning Model
    • Social Value Model
    • Supply & demand
    • Member acquisition
    • Member risk & retention
  • SportsEye platforms
    • National Database
    • SportsEye for Operators
    • SportsEye for Govt & RSTs
    • SportsEye for Sports
    • SportsEye Academy
    • Guidance Videos
  • News & Contact
    • Contact us
    • News
    • Work with us
    • Media enquiries
  • Other AX Countries
    • AX Canada
    • AX USA
    • AX EMEA

Your data - our commitment

Experience

Our team has worked for the last 10 years building value for organisations from data on participants, members and activities, covering over 17 million personal records and 950 million program and facility visits. Data security is our single most important priority at all times. We provide the following 5 commitments to every partner organisation we collaborate with...

1) Confidentiality and independence

No delivery organisation ever sees or accesses another source organisation’s data unless explicitly permitted. No individual or organisation outside of ActiveXchange's immediate data team has access to data unless explicitly permitted. 


In addition, ActiveXchange is and will remain independently owned. We collaborate with a number of sector steering groups to guide our developments.

2) Privacy

No personal data is ever used to contact an individual (ActiveXchange typically do not require or request contact data fields).

3) Ownership

The administration or delivery body always remains the Data Owner and can request that data sharing is terminated and account deleted at any stage.

4) Collaboration and transparency

ActiveXchange commits to supporting all partner organisations involved in the initiatives we manage to maximise the value of intelligence generated - if you do not benefit, we do not expect your data to be provided.  

5) Data security and responsibility

This is of critical importance to ActiveXchange. Wherever possible data transfers are managed over a dedicated, secure, password protected FTP server (private online folder system) or a direct API transfer, working closely with your existing third party member management system. ActiveXchange uses the latest Microsoft database software to store data, utilising Microsoft's latest data security features with all data hosted in the country of origin. In addition, ActiveXchange monitor all database access, which includes the use of static IP access (databases can only be accessed from specific computers/ terminals) and the use of VPN protocols to ensure our internal approach to working with your data is always controlled and follows best practice. Our IT and Data Security Policy is regularly reviewed.


All accounts are password protected using Auth0's authentication system.


Our IT and Data Security Policy is regularly reviewed, we have an in-house experienced and qualified Chief Information Officer, and a Non-Executive Cyber Security Director to provide oversight on processes and data governance policies.



Click here for details on our Service Level Agreement in relation to our platforms

Standard Data Use Agreement

Data Use Agreement - full terms - updated June 2022 (pdf)Download

data sharing - File format guidance

SportsEye File Format (pdf)Download

national databases - terms of use

National Infrastructure Database Terms of Use - updated January 2020 (pdf)Download

Copyright © 2020 ActiveXchange - All Rights Reserved.

  • ActiveXchange APAC
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  • National Database
  • SportsEye for Operators
  • SportsEye for Govt & RSTs
  • SportsEye for Sports
  • SportsEye Academy
  • SportsEye Business
  • SportsEye Plans
  • AX Canada
  • AX USA

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